Lawful bases for using personal information

We only use personal information where we have a lawful basis to do so. Depending on the circumstances, we may rely on:

Legitimate interests — to respond to business enquiries, prepare quotations, manage customer and supplier relationships, maintain business records, prevent fraud, protect our systems and improve our services.

Contract — where processing is necessary to take steps at your request before entering into a contract, or to provide services under an existing contract.

Legal obligation — where we must retain or disclose information to comply with tax, accounting, insurance or other legal requirements.

Consent — where we have specifically asked for permission, such as for optional marketing communications or non-essential cookies. Consent can be withdrawn at any time.

Submitting a quotation request does not automatically subscribe you to marketing communications.

Who we share personal information with

Where necessary, we may share personal information with:

Drivers, subcontractors and transport partners — to arrange and complete collections and deliveries.

Customers, suppliers, collection points and delivery recipients — where information is needed to coordinate a transport movement.

Technology and service providers — including website hosting, email, customer-management, communications and cloud-storage providers, such as IONOS and HubSpot.

Professional advisers — including our accountants, insurers and legal advisers.

Banks and payment-service providers — to process and record payments.

Public authorities and law-enforcement bodies — including HMRC, courts, regulators or the police where disclosure is legally required or necessary to protect our rights.

We only share information that is reasonably necessary for the relevant purpose. We do not sell personal information to third parties.

How long we keep personal information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected.

Enquiries and quotations that do not lead to work are normally retained for up to 24 months after the last contact.

Customer, job, invoice, payment and accounting records are normally retained for six years from the end of the relevant company financial year, or longer where required by law, an insurer, a legal claim or an ongoing dispute.

Driver, subcontractor and supplier records are retained for the duration of the working relationship and afterwards where necessary for accounting, contractual, insurance or legal purposes.

Website and security records are retained only for as long as reasonably necessary to operate, secure and improve the website.

When information is no longer required, it is securely deleted, anonymised or destroyed.

Your data protection rights

Depending on the circumstances, you may have the right to:

Access the personal information we hold about you.

Correct information that is inaccurate or incomplete.

Request deletion of your information where there is no lawful reason for us to continue using it.

Restrict processing of your information in certain circumstances.

Object to processing based on our legitimate interests.

Receive or transfer certain information in a portable format where the right to data portability applies.

Withdraw consent at any time where we rely on consent. Withdrawing consent does not affect processing that took place before it was withdrawn.

You have an absolute right to object to direct marketing at any time.

To exercise any of these rights, contact us at jamie@jrksameday.co.uk. We may need to verify your identity before responding. These rights are not unlimited, and exemptions may apply in some circumstances.

International transfers

Some of our technology and service providers may process or store personal information outside the United Kingdom.

Where this happens, we take reasonable steps to ensure that the information remains appropriately protected. This may include using providers in countries covered by UK adequacy regulations, or relying on approved contractual safeguards such as the UK International Data Transfer Agreement or the UK Addendum, together with any required risk assessment and additional protections.

You can contact jamie@jrksameday.co.uk for more information about the safeguards used for international transfers.

Complaints

If you have any concerns about how we collect or use your personal information, please contact us first so that we can investigate:

Email: jamie@jrksameday.co.uk
Telephone: 07356 073955

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

ICO telephone: 0303 123 1113
Complaints can also be submitted through the Information Commissioner’s Office website.

Making a complaint does not affect any other legal rights you may have.

Cookies and similar technologies

Our website may use cookies and similar technologies to operate securely, remember preferences and understand how visitors use the site.

Strictly necessary technologies may be used where required for the website or a service requested by the visitor to function correctly.

Optional technologies, such as analytics or marketing cookies, will only be used after you have been given an appropriate choice and where consent is required.

Third-party services used by the website, including IONOS and the HubSpot quotation form, may place their own cookies when you interact with those services.

You can manage your choices through the website’s cookie settings, where available, or through your browser. Withdrawing consent does not affect any processing that occurred before it was withdrawn.

The precise cookies used may change as the website develops. Current details should be provided through the website’s cookie banner or cookie settings.

Security and updates to this privacy notice

We use appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, accidental loss, destruction or damage. Access to personal information is limited to those who reasonably need it for their work.

No method of transmitting or storing information can be guaranteed to be completely secure, but we review our arrangements and take reasonable steps to reduce the risks.

We may update this privacy notice when our services, suppliers, website or legal obligations change. The latest version will always be published on this page.

Last updated: 3 July 2026